Shipping policy
Thank you for shopping with CHUAN LIMITED. Focused on providing stylish and high-quality apparel for global customers, our brand adheres to standardized order handling and reliable cross-border shipping protocols. We strive to ensure every clothing order is precisely fulfilled, professionally packaged to preserve product integrity, and delivered to shoppers within a consistent and reasonable logistics timeframe.
1. Order Processing Time
All confirmed apparel orders will undergo internal verification, sorting and secure packaging within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During peak shopping seasons and large-scale promotional events with elevated order volumes, standard processing cycles may be extended moderately. We will send proactive notifications to customers once notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all clothing orders are dynamically calculated and explicitly displayed on the checkout page prior to payment completion, ensuring full transparency of all logistics-related expenses for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as estimated references. Actual parcel arrival schedules may vary due to courier service backlogs, customs clearance progress, unfavorable weather conditions, international logistical limitations and regional holiday arrangements of destination countries.
3. Shipment Confirmation and Order Tracking
Once your apparel order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking details.
Tracking status and real-time logistics data will generally be updated and available for online self-inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.
4. Incorrect Address Disclaimer
Customers are required to carefully check and confirm the accuracy and completeness of their shipping address during checkout to prevent delivery errors and package return issues.
CHUAN LIMITED shall not bear any liability for misdelivered, undeliverable or returned parcels caused by inaccurate or incomplete recipient address information provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees, which shall be fully borne by the buyer.
5. Lost or Damaged Packages
If your parcel is lost during international transit, please reach out to our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your clothing items arrive with damaged packaging, fabric flaws or other defects upon receipt, please submit a service request within 48 hours after delivery. Clear photos of damaged products and original packaging are required for verification, and our team will address and resolve the issue efficiently.
6. Apparel Care and Product Liability Notice
Every garment is equipped with detailed professional care instructions for daily wear, cleaning and maintenance. All clothing items need to be used and maintained in accordance with official guidelines. CHUAN LIMITED takes no responsibility for garment damage, fading, shrinkage or deformation caused by improper cleaning, drying, unauthorized alteration or personal misuse of products.
7. International Shipping and Customs Notice
Cross-border international apparel shipments may be subject to import duties, customs taxes and other clearance fees stipulated by local authorities of destination regions. All such extra charges are undertaken independently by customers and are not included in product prices or standard shipping costs.
8. Contact Information
If you have any questions or doubts about this Shipping Policy and your order logistics status, please feel free to contact our professional support team through the information below:
Trade Name: CHUAN LIMITED
Phone number: +852 9293 3737
Email: support@homeconnectpro.shop
Physical address: 580A Nathan Road, Mong Kok, KL, Hong Kong SAR China